Refund policy
Returns & Refund Policy
Due to the personal-care and cosmetic nature of our products, we generally cannot accept returns of opened, used, or unsealed products for hygiene and safety reasons.
Unopened and unused products may be eligible for return within 30 days of delivery, provided they are in their original condition and packaging.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If an order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@pacificbeautylab.com and include:
- Your order number
- A brief description of the issue
- Photos of the product and packaging
Refunds
Approved refunds will be issued to the original payment method. Original shipping charges are generally non-refundable unless the return is due to an error by Pacific Beauty Lab.
Pacific Beauty Lab reserves the right to deny returns or refunds for products that do not meet these requirements.
Questions?
Contact us at support@pacificbeautylab.com or visit our Contact page at pacificbeautylab.com/pages/contact.